Hi team,

First of all I would just like to congratulate everyone for doing a job well done for the month of June. Like I've informed everyone, we had the highest CSAT scores for that month, and also for the last three weeks of that month, we were consistent in getting an absenteeism of less than 5%. Now what I'm really most happy about is the CSAT part because this is the most important metric for the clients. If our account consistenly fails that metric, then the possibility of this account being transferred to a different call center is VERY POSSIBLE. So once again I'd like to commend the team for a job very well done! I'm hoping that you all will show the same dedication for the months to come.

Now I am creating this thread to inform everyone that the account is still in a VERY CRITICAL situation. The clients still aren't happy because our account's stats are very inconsistent. The account has failed most of it's target metrics for last year up to present, and we fear that if this month ends without Xbox ANZ doing well again, then we might lose this account forever! I'm not making this up so that there will be a sense of urgency for the team. This is just the whole truth and we can present data to prove this to everyone. I am sending this message so that everyone will be aware of what's really happening, and hope that everyone will make a conscious effort in helping out.

All I ask is for the team to dish out our 110% on everything we do. Let us be the team to save this account from mere destruction. Then after doing that, let's all relax and enjoy our team buildings.

So now the questions are:

Are we capable of being the best team?
Who's our best agent within the team?

It will all be answered this month. Good luck to everyone.